Verizon Fios Equipment Return: Find Drop-off Locations

Returning Verizon Fios equipment doesn't have to be a hassle. This guide will walk you through all your options, ensuring a smooth and efficient return process. Learn where and how to return your Fios equipment, avoiding any unnecessary charges.

Key Takeaways

• You can return Verizon Fios equipment via mail using a prepaid shipping label, at a Verizon store, or at a FedEx or UPS store.
• Returning equipment promptly after cancellation prevents non-returned equipment fees.
• Pack your equipment securely to avoid damage during shipping.
• Keep your tracking number or receipt as proof of return.
• Ensure all equipment, including accessories, is returned.

Introduction

When you discontinue your Verizon Fios service, returning your equipment is a crucial step to avoid being charged for unreturned items. Verizon provides several convenient options for returning your Fios boxes, routers, and other accessories. This comprehensive guide details the different methods, offers helpful tips, and answers frequently asked questions to make the return process straightforward.

What & Why of Returning Fios Equipment

What Equipment Needs to Be Returned?

Typically, you'll need to return the following equipment:

• Fios Set-Top Boxes: These include any cable boxes you used to access TV channels.
• Fios Router: The router provides your internet connection.
• Fios Remote Controls: All remotes associated with your set-top boxes.
• Power Cords and Cables: Include all power cords, HDMI cables, and Ethernet cables.

It's always best to return all equipment you received from Verizon to avoid any potential charges. Check your account or contact Verizon customer service if you're unsure about specific items.

Why Return Your Fios Equipment?

The primary reason for returning your equipment is to avoid non-returned equipment (NRE) fees. Verizon charges these fees for equipment not returned within a specified timeframe after service cancellation. Returning the equipment promptly saves you money and ensures a clean break from your service agreement. Additionally, it allows Verizon to refurbish and reuse the equipment, which is environmentally responsible.

Potential Risks of Not Returning Equipment

Failing to return your Fios equipment can result in significant charges. These NRE fees can be substantial, often exceeding the replacement cost of the equipment. Furthermore, unresolved fees can negatively impact your credit score. It's crucial to return your equipment as soon as possible after canceling your service to avoid these risks.

How to Return Your Verizon Fios Equipment

Verizon offers several convenient methods for returning your equipment: — Ontario Postal Codes: Complete Guide & Lookup

1. Return via Mail Using a Prepaid Shipping Label

This is often the easiest and most convenient option for many customers.

Steps:

1. Wait for the Return Kit: After canceling your service, Verizon will typically mail you a return kit, including a box and a prepaid shipping label. This usually arrives within a few days.
2. Pack Your Equipment: Carefully pack all the equipment you are returning, including set-top boxes, routers, remotes, and cables, in the provided box. Use packing material like bubble wrap or packing peanuts to protect the equipment during transit.
3. Attach the Shipping Label: Affix the prepaid shipping label securely to the outside of the box.
4. Drop Off at a FedEx Location: Take the package to your nearest FedEx store or authorized drop-off location.
5. Retain Your Tracking Number: Keep the tracking number from the shipping label for your records. This is your proof of return and allows you to track the package's progress.

2. Return to a Verizon Store

If you prefer an immediate return confirmation, returning your equipment to a Verizon store is a good option. — Jordan Vs. Bolivia: A Detailed Comparison

Steps:

1. Locate a Store: Use the Verizon store locator on their website to find the nearest store.
2. Pack Your Equipment: Pack your equipment securely in a box.
3. Visit the Store: Bring the equipment to the store and hand it to a Verizon representative.
4. Obtain a Receipt: Make sure to get a receipt as proof of return. This receipt is essential for your records.

3. Return at a FedEx or UPS Store

Verizon has partnered with FedEx and UPS to offer additional return locations.

Steps:

1. Pack Your Equipment: Securely pack your equipment in a box.
2. Obtain a Return Label: You may need to generate a return label online through the Verizon website or contact customer service to have one emailed to you.
3. Drop Off at a FedEx or UPS Store: Take the package to a participating FedEx or UPS store. Some locations may require you to present a QR code for scanning.
4. Retain Your Receipt: Keep the receipt provided by the store as proof of return.

Examples & Use Cases

Case Study 1: Avoiding NRE Fees

John canceled his Fios service and promptly returned his equipment via the prepaid shipping label method. He kept his tracking number and was able to confirm the equipment was received by Verizon, successfully avoiding any NRE fees.

Case Study 2: In-Store Return for Immediate Confirmation

Maria preferred immediate confirmation, so she packed her equipment and returned it to a local Verizon store. She received a receipt and felt confident that her return was processed correctly.

Use Case: Returning Equipment After Moving

If you move and no longer need your Fios service, follow the steps for returning equipment via mail or at a store. Ensure you update your forwarding address with Verizon to receive the return kit if you choose the mail option.

Best Practices & Common Mistakes

Best Practices

• Return Equipment Promptly: The sooner you return your equipment after canceling service, the better. This reduces the risk of NRE fees.
• Pack Securely: Use adequate packing material to protect the equipment during shipping. Damage during transit can lead to disputes.
• Keep Records: Always retain your tracking number or receipt as proof of return.
• Return All Equipment: Include all items, including remotes, cables, and power cords.
• Contact Verizon if Needed: If you have any questions or encounter issues, contact Verizon customer service for assistance.

Common Mistakes

• Delaying the Return: Waiting too long to return equipment is a common mistake that leads to NRE fees.
• Improper Packing: Inadequate packing can result in damage during shipping, complicating the return process.
• Losing the Tracking Number/Receipt: Without proof of return, it can be challenging to dispute charges if Verizon doesn't receive the equipment.
• Forgetting Accessories: Failing to return all accessories, like remotes and cables, can also result in fees.

FAQs

1. How long do I have to return my Verizon Fios equipment?

You typically have 30 days from your service cancellation date to return the equipment. Check your service agreement for specifics.

2. What happens if I don't return my equipment?

You will be charged non-returned equipment (NRE) fees, which can be substantial.

3. Can I use my own box to return the equipment?

Yes, but if you're returning via mail, it's best to use the box and prepaid label provided by Verizon. If you use your own box, ensure it is adequately packed and properly labeled. If returning to a store, using your own box is perfectly acceptable.

4. What if I lost my return label?

Contact Verizon customer service. They can provide you with a new label or other return instructions.

5. How can I track my equipment return?

If you returned the equipment via mail, use the tracking number on your shipping label to track the package's progress on the carrier's website (e.g., FedEx). If you returned it to a store, your receipt is your proof of return.

6. What if I returned the equipment, but I'm still being charged?

Contact Verizon customer service immediately. Provide them with your tracking number or receipt as proof of return. They can investigate the issue and resolve any incorrect charges. — San Jose, CA Zip Codes: Complete List & Map

Conclusion with CTA

Returning your Verizon Fios equipment is a simple process when you follow the correct steps. Choose the return method that works best for you, pack your equipment securely, and keep your proof of return. By doing so, you can avoid unnecessary charges and ensure a smooth transition after canceling your service. If you have any further questions, visit the Verizon Fios website or contact their customer support team today.

Last updated: October 26, 2023, 14:32 UTC