USPS Tracking Not Updating? Here's Why & What To Do

Nick Leason

-Oct 12, 2025

USPS Tracking Not Updating? Here's Why & What To Do

Is your USPS tracking stuck or not updating? You're not alone. Many users encounter delays in tracking information. This guide explains common reasons for this, how to troubleshoot, and when to contact USPS for assistance.

Key Takeaways

USPS tracking updates may be delayed due to various reasons, including processing times, technical issues, and high mail volume.
Check the tracking number is entered correctly and allow up to 24-48 hours for updates after each scan.
If there are no updates after 48 hours or the delivery date has passed, contact USPS customer service for assistance.
Consider filing a missing mail search request if your package hasn't arrived within a reasonable timeframe.
Explore alternative tracking methods like text and email notifications for real-time updates.

Introduction

In today's fast-paced world, package tracking has become an essential part of the shipping experience. We rely on real-time updates to know the whereabouts of our packages and when they will arrive. However, it can be frustrating when your USPS tracking isn't updating as expected. This article will delve into the common reasons behind delayed updates, offer troubleshooting tips, and guide you on what steps to take when your package seems to be stuck in transit.

What & Why USPS Tracking May Be Delayed

Understanding why your USPS tracking might be delayed is the first step in addressing the issue. Several factors can contribute to a lack of updates, ranging from logistical processes to technical glitches.

Initial Processing Time: When a package is first shipped, it goes through an initial processing phase. This involves sorting, labeling, and routing the package within the USPS network. It can take up to 24-48 hours for the tracking information to appear online after the package has been shipped.
Transit Delays: Packages travel through various facilities and transportation hubs, and delays can occur at any point along the way. Weather conditions, traffic congestion, and logistical bottlenecks can all impact the speed of transit.
Technical Issues: Glitches in the USPS tracking system or website can sometimes prevent updates from being displayed promptly. These issues are usually temporary, but they can cause anxiety for senders and recipients.
High Mail Volume: During peak seasons, such as holidays, USPS experiences a surge in mail volume. This increased volume can lead to processing delays and slower tracking updates.
Missed Scans: Occasionally, a package may not be scanned at every checkpoint along its route. This can happen if a barcode is damaged or if a package is accidentally missed during the scanning process. While this doesn't necessarily mean the package is lost, it can result in gaps in the tracking information.
Incorrect Tracking Number: A simple typo in the tracking number can prevent you from accessing the correct information. Always double-check the tracking number to ensure it's entered accurately.

How to Troubleshoot USPS Tracking Issues

If your USPS tracking isn't updating, there are several steps you can take to troubleshoot the problem before contacting customer service.

Verify the Tracking Number: The most basic step is to double-check that you've entered the tracking number correctly. Even a single incorrect digit can prevent you from accessing the right information. If you copied and pasted the number, try typing it manually to rule out any errors.
Allow Sufficient Time: As mentioned earlier, it can take up to 24-48 hours for the tracking information to appear online after the package has been shipped. Be patient and wait for at least this time before assuming there's an issue.
Check the USPS Website: The USPS website (usps.com) is the primary source for tracking information. Use the official tracking tool to get the most up-to-date status of your package.
Clear Browser Cache and Cookies: Sometimes, outdated information stored in your browser's cache can interfere with tracking updates. Clear your browser's cache and cookies and try tracking your package again.
Try a Different Browser or Device: There might be compatibility issues between your browser or device and the USPS tracking system. Try using a different browser or device to see if the issue persists.
Sign Up for Notifications: USPS offers text and email notifications that can provide real-time updates on your package's progress. Sign up for these notifications to receive alerts whenever there's a change in status.

When to Contact USPS Customer Service

If you've tried the troubleshooting steps above and your USPS tracking still isn't updating, it might be time to contact customer service. Here are some scenarios when reaching out to USPS is recommended:

No Updates After 48 Hours: If there are no updates to your tracking information after 48 hours of shipping, it could indicate a problem.
Delivery Date Has Passed: If the estimated delivery date has passed and your package hasn't arrived, it's essential to contact USPS to investigate the delay.
Unusual Tracking Activity: If you notice any unusual activity in your tracking history, such as a package being routed to the wrong location, it's best to seek assistance from USPS.
Package Stuck in Transit: If your package appears to be stuck at a particular location for an extended period, it might be lost or delayed.

To contact USPS customer service, you can call their toll-free number or visit your local post office. When you reach out, be sure to have your tracking number and any relevant shipping information ready.

Filing a Missing Mail Search Request

If your package hasn't arrived within a reasonable timeframe, you can file a missing mail search request with USPS. This initiates an investigation into the whereabouts of your package.

To file a search request, you'll need to provide information about the package, including:

Tracking number
Sender and recipient addresses
Package description
Contents of the package
Date of mailing

USPS will use this information to search for your package and attempt to locate it within their system. Keep in mind that filing a search request doesn't guarantee that your package will be found, but it's a crucial step in the recovery process. — South Bend, WA: A Guide To History, Things To Do & More

Examples & Use Cases

Let's look at a few examples of situations where USPS tracking might not update and how to handle them:

Scenario 1: Package Stuck in Transit
- You're tracking a package, and it appears to be stuck at a regional distribution center for several days.
- Action: Contact USPS customer service to inquire about the delay. Provide your tracking number and ask for an estimated delivery timeframe.
Scenario 2: No Initial Tracking Update
- You shipped a package two days ago, and there's still no tracking information available online.
- Action: Verify the tracking number and wait for 48 hours from the shipping date. If there's still no update, contact USPS to investigate.
Scenario 3: Unexpected Routing
- Your tracking shows that your package is being routed to a different state than the recipient's address.
- Action: Contact USPS customer service immediately. There may be an issue with the delivery address, and early intervention can prevent further complications.

Best Practices & Common Mistakes

To ensure a smooth shipping experience and minimize tracking issues, consider these best practices: — 9x12 Picture Frames: Size Guide & Best Uses

Provide Accurate Information: Double-check the recipient's address and phone number to avoid delivery issues.
Use the Correct Packaging: Choose sturdy packaging that can withstand transit conditions.
Ship Early During Peak Seasons: Send your packages well in advance during holidays and other high-volume periods.
Keep Tracking Information Handy: Save your tracking number and shipping confirmation for easy reference.

Common mistakes to avoid:

Entering the Wrong Tracking Number: Always verify the tracking number before entering it online.
Assuming Immediate Updates: Allow sufficient time for tracking information to appear after shipping.
Ignoring Delays: If you notice prolonged delays or unusual tracking activity, take action promptly.

FAQs

1. How long should I wait for USPS tracking to update?

Allow up to 24-48 hours for tracking information to appear online after the package has been shipped. If there are no updates after 48 hours, contact USPS customer service.

2. What does "In Transit" mean on USPS tracking?

"In Transit" means that your package is currently moving within the USPS network and is on its way to its destination.

3. What should I do if my package is stuck in "Pre-Shipment"? — Texas Game Today: Schedule, TV, & More!

"Pre-Shipment" means that USPS has received the shipping information, but the package has not yet been scanned into their system. If it remains in this status for more than 48 hours, contact the sender to confirm they have shipped the package.

4. Can I track a USPS package without a tracking number?

Unfortunately, you cannot track a USPS package without a tracking number. The tracking number is essential for locating your package within the USPS system.

5. How do I file a claim for a lost or damaged USPS package?

You can file a claim for a lost or damaged USPS package online through the USPS website or by visiting your local post office. You'll need to provide information about the package, including the tracking number, value of contents, and proof of insurance (if applicable).

Conclusion with CTA

Dealing with USPS tracking issues can be frustrating, but understanding the reasons behind delays and knowing how to troubleshoot them can make the process smoother. If your tracking isn't updating, remember to verify the tracking number, allow sufficient time, and contact USPS customer service if needed. For further assistance or to file a claim, visit the official USPS website today.

Last updated: October 26, 2023, 15:38 UTC