USPS Tracking Down? Here's What To Do

Nick Leason

-Oct 20, 2025

Is USPS tracking not working? You're not alone. Many users face this issue. This article explains why USPS tracking might be down, how to troubleshoot the problem, and alternative ways to track your packages. We'll cover everything you need to know to stay informed about your delivery.

Key Takeaways

USPS tracking issues can stem from website glitches, system maintenance, or incorrect tracking numbers.
Troubleshooting steps include verifying the tracking number, waiting for updates, and contacting USPS customer support.
Alternative tracking methods include using the USPS mobile app or third-party tracking websites.
Delays in tracking updates don't always mean the package is lost; allow ample time for processing and transit.
Understanding the USPS tracking system helps manage expectations and resolve issues efficiently.

Introduction

Waiting for a package can be exciting, but it can also be frustrating when the USPS tracking system isn't working as expected. Whether you're sending or receiving a package, real-time tracking updates provide peace of mind. However, technical glitches, system updates, and other factors can sometimes disrupt the tracking process. This comprehensive guide explores common reasons for USPS tracking issues and offers practical solutions to help you stay informed about your package's journey. — Is Jayden Daniels Playing Today?

What & Why: Understanding USPS Tracking Issues

Why USPS Tracking Matters

USPS tracking is a crucial service that allows senders and recipients to monitor the progress of their packages. It provides real-time updates on a package's location, expected delivery date, and any exceptions or delays that may occur. This visibility helps manage expectations, plan for deliveries, and address potential issues proactively.

Common Reasons for USPS Tracking Problems

Website and System Glitches: Like any online system, USPS's website and tracking systems can experience technical issues. These glitches can temporarily prevent tracking information from being displayed or updated.
System Maintenance: USPS periodically performs system maintenance to improve performance and security. During these times, tracking services may be temporarily unavailable.
Incorrect Tracking Number: Entering an incorrect tracking number is a common mistake. Even a single incorrect digit can prevent the system from locating your package.
Delays in Updates: Sometimes, tracking information isn't updated immediately. Packages may be in transit or awaiting processing at a facility, leading to a temporary pause in updates.
Package Not Yet Scanned: A package must be scanned at various points along its journey for tracking information to be updated. If a package hasn't been scanned, no new information will be available.
Lost or Damaged Packages: In rare cases, tracking issues may indicate a lost or damaged package. If tracking hasn't updated for an extended period, it's essential to investigate further.

Potential Benefits of Resolving Tracking Issues

Peace of Mind: Knowing the status of your package reduces anxiety and uncertainty.
Efficient Planning: Accurate tracking allows you to plan for delivery and ensure someone is available to receive the package.
Proactive Problem Solving: Identifying issues early enables timely intervention and resolution.
Improved Customer Experience: For businesses, reliable tracking enhances customer satisfaction and loyalty.

Risks of Unresolved Tracking Issues

Missed Deliveries: Without tracking, you may miss the delivery and have to reschedule or pick up the package.
Package Loss: Delayed or missing tracking updates can indicate a lost package, requiring a claim to be filed.
Customer Dissatisfaction: For businesses, unreliable tracking can lead to negative reviews and lost customers.
Increased Costs: Lost or delayed packages can result in additional shipping fees and replacement costs.

How-To: Steps to Take When USPS Tracking Is Down

Verify the Tracking Number:
- Double-check the tracking number for errors. Even a single incorrect digit can prevent the system from locating your package.
- Ensure you're using the correct tracking number format (usually a 22-digit number).
Wait for Updates:
- Tracking information may not update immediately. Allow 24-48 hours for the system to process new scans.
- If the package is in transit, updates may be less frequent.
Check the USPS Website:
- Visit the USPS website and try tracking your package there.
- Look for any system outage notifications or alerts.
Use the USPS Mobile App:
- Download the USPS mobile app for iOS or Android.
- Track your package using the app, which may provide more reliable updates.
Try a Third-Party Tracking Website:
- Use websites like parcelsapp.com or 17track.net to track your package.
- These sites aggregate tracking information from multiple carriers, including USPS.
Contact USPS Customer Support:
- Call the USPS customer service hotline at 1-800-275-8777.
- Provide your tracking number and package details.
- Inquire about the status of your package and any potential delays.
Visit Your Local Post Office:
- If you're unable to get information online or by phone, visit your local post office.
- Speak with a postal worker and provide your tracking number.
- They may be able to provide additional details or investigate the issue.
File a Missing Mail Search Request:
- If your package hasn't arrived within the expected delivery timeframe and tracking hasn't updated, file a missing mail search request on the USPS website.
- This initiates an official investigation into the whereabouts of your package.

Examples & Use Cases

Scenario 1: Delayed Tracking Update

Problem: A customer orders a product online and receives a tracking number. After a few days, the tracking information hasn't updated, and the customer is concerned about the package's status.

Solution: The customer verifies the tracking number and waits an additional 24-48 hours. They then check the USPS website and app for updates. If the tracking still hasn't updated, they contact USPS customer support to inquire about the package.

Scenario 2: Website Glitch

Problem: A user tries to track a package on the USPS website, but the site is experiencing technical difficulties and isn't displaying tracking information. — Wicked Tickets: Find Great Deals On Amazon

Solution: The user tries again later or uses the USPS mobile app or a third-party tracking website to check the package's status. They may also check the USPS website for outage notifications.

Scenario 3: Incorrect Tracking Number

Problem: A sender enters a tracking number but receives an error message indicating that the number is invalid.

Solution: The sender double-checks the tracking number and corrects any errors. If the issue persists, they contact USPS customer support to verify the number.

Scenario 4: Lost Package

Problem: A recipient's package hasn't arrived within the expected timeframe, and tracking hasn't updated in several days. They suspect the package may be lost.

Solution: The recipient files a missing mail search request on the USPS website. They also contact USPS customer support to report the issue and inquire about the package's status.

Best Practices & Common Mistakes

Best Practices

Double-Check the Tracking Number: Always verify the tracking number to ensure accuracy.
Allow Time for Updates: Tracking information may not update immediately, especially during peak seasons or inclement weather.
Use Multiple Tracking Methods: Check the USPS website, app, and third-party tracking sites for the most comprehensive information.
Keep Records: Save all shipping and tracking information for future reference.
Contact USPS Promptly: If you encounter issues, contact USPS customer support as soon as possible.

Common Mistakes

Entering an Incorrect Tracking Number: This is a common mistake that prevents tracking information from being displayed.
Not Allowing Enough Time for Updates: Tracking may not update immediately, so be patient and wait before escalating the issue.
Relying on One Tracking Method: Use multiple tracking methods for the most accurate information.
Waiting Too Long to Contact USPS: If you suspect an issue, contact USPS promptly to initiate a resolution.
Ignoring Exceptions or Alerts: Pay attention to any exceptions or alerts in the tracking information, as they may indicate a problem.

FAQs About USPS Tracking Issues

1. Why is my USPS tracking not updating?

There are several reasons why your USPS tracking might not be updating, including website glitches, system maintenance, delays in scanning, or the package being in transit between facilities. Allow 24-48 hours for updates, and try using multiple tracking methods.

2. What does "pre-shipment info sent to USPS, awaiting item" mean?

This status means the sender has created a shipping label and notified USPS, but USPS hasn't yet received the package. Once USPS receives and scans the package, the tracking will update.

3. How long should I wait before contacting USPS about a tracking issue?

If your tracking hasn't updated in several days or your package hasn't arrived within the expected delivery timeframe, contact USPS customer support. It's best to contact them sooner rather than later to start the investigation process.

4. Can I track a USPS package without a tracking number?

Tracking a package without a tracking number is difficult. If you're the sender, check your shipping records. If you're the recipient, contact the sender to obtain the tracking number. In some cases, USPS may be able to help locate a package with other information, but a tracking number is the most efficient method.

5. What should I do if my package is lost or delayed?

If your package is lost or delayed, file a missing mail search request on the USPS website. Also, contact USPS customer support to report the issue and inquire about the package's status. If you have insurance on the package, you may be able to file a claim for the lost or damaged items. — Newport, KY Zip Code: Find It Here

6. Is there a difference between "In Transit" and "Arriving Late"?

"In Transit" means your package is moving through the USPS network. "Arriving Late" indicates that your package is delayed and may not arrive on the originally scheduled delivery date. Both statuses provide information about the package's journey, but "Arriving Late" signals a potential issue.

Conclusion with CTA

Dealing with USPS tracking issues can be frustrating, but understanding the common causes and troubleshooting steps can help you stay informed about your package's status. If you're experiencing tracking problems, follow the steps outlined in this guide and don't hesitate to contact USPS customer support for assistance. For more information on USPS services and updates, visit the official USPS website today.

Last updated: October 26, 2023, 14:48 UTC