UPS Access Point: What ID Do You Need?

Nick Leason

-Oct 19, 2025

Need to pick up a package from a UPS Access Point? You'll need to prove your identity. This guide clarifies what forms of ID are accepted, why it's required, and what to do if you encounter issues. We'll cover everything you need to ensure a smooth pickup experience.

Key Takeaways

A valid, government-issued photo ID (driver's license, passport, etc.) is required to pick up packages from a UPS Access Point.
The name and address on the ID must match the information on the package label or UPS InfoNotice.
Alternative IDs or pickup arrangements may be possible with UPS My Choice or by contacting UPS customer service.
Understanding the ID requirements helps prevent delays and ensures the security of your package.
If your ID doesn't match, you may need to provide additional documentation or have the package rerouted.

Introduction

UPS Access Points provide a convenient alternative to home delivery, allowing you to pick up packages at secure locations like local businesses. However, to protect your shipments, UPS requires proof of identity. This article will explain the acceptable forms of identification, the reasons behind this policy, and what to do if you face any issues during pickup.

What & Why: UPS Access Point ID Requirements

What are UPS Access Points?

UPS Access Points are local businesses, such as grocery stores, convenience stores, and dry cleaners, that have partnered with UPS to offer package pickup and drop-off services. This service provides a secure and convenient option for customers who may not be home during regular delivery hours. UPS Access Points address the growing need for flexible package handling solutions in today's fast-paced world. — Barcelona Vs. PSG: Match Preview & Guide

Why is Proof of Identity Required?

Proof of identity is crucial for several reasons:

Security: Verifying the recipient's identity ensures that packages are delivered to the correct person and prevents theft or misdelivery. This protects both the sender and the recipient.
Privacy: Requiring ID safeguards the privacy of the recipient by ensuring that sensitive or personal items are not handed over to unauthorized individuals.
Compliance: UPS has established ID verification protocols to comply with industry standards and legal requirements related to package handling and delivery.

Accepted Forms of Identification

The primary form of identification required at a UPS Access Point is a valid, government-issued photo ID. This typically includes:

Driver's License: A current driver's license is the most commonly accepted form of ID.
Passport: A valid passport serves as excellent proof of identity.
State-Issued Identification Card: Non-drivers can use a state-issued ID card.
Military ID: Active duty and retired military personnel can use their military ID.
Permanent Resident Card (Green Card): This is a valid form of ID for permanent residents.

Key Requirements for Identification:

Photo: The ID must include a clear and recognizable photograph of the recipient.
Name: The name on the ID must match the name on the package label or UPS InfoNotice (the notification left by the driver after a delivery attempt).
Address (Sometimes): In some cases, the address on the ID may need to match the address on the package. It's recommended to bring an ID with a matching address whenever possible.
Validity: The ID must be current and not expired.

What if My ID Doesn't Match the Package Information?

If the name or address on your ID doesn't precisely match the package label, you may encounter difficulties picking up your package. Here's what you can do: — Lombard, IL Zip Code: Find Info & More

Verify the Discrepancy: Double-check the package label and your ID to identify the exact discrepancy.
Provide Additional Documentation: You may be able to provide additional documents, such as a utility bill or official mail, to verify your address.
Contact UPS Customer Service: Call UPS customer service (1-800-742-5877) to explain the situation and explore possible solutions. They may be able to authorize the release of the package with additional verification.
UPS My Choice: If you're a UPS My Choice member, you may have options to manage your deliveries, including providing an alternative ID or authorizing someone else to pick up the package.

How-To: Picking Up Your Package at a UPS Access Point

Here's a step-by-step guide to ensure a smooth pickup experience:

Receive Notification: You'll receive a notification from UPS (either via email, text, or a UPS InfoNotice) indicating that your package is available for pickup at a specific Access Point.
Check Access Point Hours: Verify the Access Point's operating hours to ensure they are open when you plan to pick up your package.
Bring Required Identification: Take your valid, government-issued photo ID, ensuring it meets the requirements mentioned above.
Bring the UPS InfoNotice (If Applicable): If you received a UPS InfoNotice, bring it with you, as it contains important tracking information.
Go to the Access Point: Travel to the designated UPS Access Point location.
Present Identification: Present your ID to the Access Point employee.
Provide Tracking Number (If Requested): You may be asked to provide the tracking number for your package. This can be found on your notification or UPS InfoNotice.
Sign for the Package: You'll typically need to sign for the package to acknowledge receipt.
Receive Your Package: The Access Point employee will retrieve your package and hand it over to you.

Examples & Use Cases

Scenario 1: Address Mismatch: John receives a package, but his driver's license shows an old address. He brings a recent utility bill with his current address, which UPS accepts as proof of residency, allowing him to pick up his package.
Scenario 2: Name Discrepancy: Sarah's package is addressed to “S. Miller.” Her driver’s license reads “Sarah Miller.” This minor discrepancy is generally acceptable, but bringing additional documentation, like a piece of mail addressed to “S. Miller,” can help.
Scenario 3: Alternative Pickup: David is out of town. Using UPS My Choice, he authorizes his neighbor, Emily, to pick up his package. Emily presents her ID and the authorization, successfully retrieving David's package.

Best Practices & Common Mistakes

Best Practices

Always bring a valid, government-issued photo ID. This is the most important step to ensure a smooth pickup.
Ensure your name and address match the package label. If there are discrepancies, gather supporting documentation.
Track your package online. Knowing your package's status and location can help you plan your pickup.
Sign up for UPS My Choice. This service offers more control over your deliveries, including alternative pickup options.
Check Access Point hours before you go. Avoid wasted trips by confirming the location is open.

Common Mistakes

Forgetting Identification: This is the most common reason for pickup delays. Always double-check that you have your ID before heading to the Access Point.
Using an Expired ID: Make sure your ID is current and valid. Expired IDs are not accepted.
Assuming Any ID Will Work: Only government-issued photo IDs are accepted. Store cards, membership cards, or other forms of identification are not valid.
Ignoring Notifications: Pay attention to UPS notifications regarding your package's status and pickup information.
Not Planning Ahead: Don't wait until the last minute to pick up your package. Allow ample time, especially during peak seasons.

FAQs

1. Can someone else pick up my package for me at a UPS Access Point? Yes, if you authorize them through UPS My Choice or provide a written note with a copy of your ID. The person picking up the package will need to present their own valid ID.

2. What happens if I don't have a photo ID? Without a valid photo ID, you typically cannot pick up your package. Contact UPS customer service to explore alternative options, such as rerouting the package or providing additional documentation.

3. What if the name on my ID is slightly different from the name on the package? Minor discrepancies may be acceptable, but it's best to bring additional documentation, such as a piece of mail with the matching name, to avoid issues. If the names are significantly different, contact UPS.

4. Can I use a digital ID on my phone? While some states offer digital IDs, their acceptance at UPS Access Points may vary. It's best to bring a physical, government-issued photo ID to ensure a smooth pickup. — Georgetown TX Weather Radar: Your Guide

5. How long will UPS hold my package at an Access Point? UPS typically holds packages at Access Points for 7-10 calendar days. If the package is not picked up within this timeframe, it will be returned to the sender.

Conclusion with CTA

Picking up your package from a UPS Access Point is convenient, but remembering your valid photo ID is crucial. By understanding the requirements and following these guidelines, you can ensure a hassle-free experience. For more information and to manage your deliveries, sign up for UPS My Choice today!

Last updated: October 26, 2023, 15:34 UTC