How To Track Your AliExpress Order: A Complete Guide

Need to track your AliExpress order? This guide covers everything from finding your tracking number to understanding common issues and ensuring successful delivery. Learn how to monitor your shipment every step of the way.

Key Takeaways

• Find your AliExpress tracking number in your order details.
• Use the AliExpress website/app or third-party tracking services like 17Track or Cainiao.
• Understand common tracking statuses: "Pending," "Shipped," "In Transit," "Out for Delivery," and "Delivered."
• Be aware of potential delays due to customs, holidays, or incorrect addresses.
• If your order hasn't arrived within the Buyer Protection period, open a dispute.
• Consider upgrading to faster shipping methods for quicker delivery times.

Introduction

AliExpress, the global online retail marketplace, offers a vast selection of products at competitive prices. A common concern for buyers is tracking their shipments. This guide provides a comprehensive overview of how to effectively track your AliExpress orders from the moment they are shipped until they arrive at your doorstep. We'll cover where to find your tracking number, the best tracking methods, how to interpret different statuses, and what to do if you encounter problems.

What & Why of AliExpress Shipment Tracking

What is AliExpress Shipment Tracking?

AliExpress shipment tracking is the process of monitoring the location and status of your purchased items as they are transported from the seller's location to your address. Each package is assigned a unique tracking number, which allows you to follow its journey through various shipping stages.

Why is Tracking Important?

• Peace of Mind: Knowing where your order is at any given time reduces anxiety and uncertainty.
• Delivery Estimates: Tracking provides estimated delivery dates, helping you plan accordingly.
• Problem Identification: Early detection of potential issues like delays or misrouting allows for timely intervention.
• Confirmation of Delivery: Tracking confirms when your package has been successfully delivered.

Benefits of Tracking:

• Real-time Updates: Access current information about your shipment's location.
• Improved Communication: Enables better communication with the seller or shipping carrier regarding any concerns.
• Increased Security: Reduces the risk of package loss or theft.

Potential Risks of Not Tracking:

• Uncertainty: Lack of information about the whereabouts of your order can cause stress.
• Missed Deliveries: Without tracking, you might miss delivery attempts or be unaware of the need to reschedule.
• Loss or Theft: Untracked packages are more susceptible to loss or theft.
• Expiration of Buyer Protection: Missing the delivery timeframe can result in the expiration of your buyer protection, making it harder to claim refunds.

How to Track Your AliExpress Order

Here’s a step-by-step guide to tracking your AliExpress shipment:

Step 1: Find Your Tracking Number

1. Log into Your AliExpress Account: Go to the AliExpress website or open the mobile app and log in.
2. Go to "My Orders": Navigate to the "My Orders" section of your account.
3. Locate the Relevant Order: Find the order you want to track in your order list.
4. View Order Details: Click on "Track Order" or "View Detail" to see the order details.
5. Find the Tracking Number: Your tracking number will be listed in the shipping information section. It usually consists of a combination of letters and numbers.

Step 2: Choose a Tracking Method

There are several ways to track your AliExpress shipment:

• AliExpress Website/App:
  • The easiest way is to use the built-in tracking feature on the AliExpress platform.
  • Simply click on the "Track Order" button next to your order in the "My Orders" section.
  • This will display the latest tracking information directly within AliExpress.
• Third-Party Tracking Websites:
  • 17Track: A popular website that supports tracking for numerous carriers worldwide. Enter your tracking number on the 17Track website to get detailed tracking information.
  • Cainiao: Cainiao is AliExpress's official logistics partner. You can track your shipments on the Cainiao website for more accurate and up-to-date information.
  • Other Tracking Sites: Other options include PackageTrackr, Track24, and AfterShip.

Step 3: Understanding Tracking Statuses

Here are some common tracking statuses you might encounter:

• Pending: The seller is preparing your order for shipment.
• Shipped: Your order has been shipped and is on its way.
• In Transit: Your order is moving through the shipping network.
• Out for Delivery: Your order is with the local carrier and is expected to be delivered soon.
• Delivered: Your order has been successfully delivered to your address.
• Customs Clearance: Your order is being processed by customs in the destination country.
• Held by Customs: Your order is being held by customs for inspection or payment of duties/taxes.
• Returned to Sender: Your order could not be delivered and is being returned to the sender.

Examples & Use Cases

Scenario 1: Tracking a Standard Shipping Order

Let's say you ordered a smartphone case from AliExpress. After the seller ships the item, you receive a tracking number. You enter this number into 17Track and see the following statuses: — FedEx Shipping Ashes: A Complete Guide

1. "2024-01-01 08:00: Seller ships the parcel"
2. "2024-01-03 14:00: Parcel arrived at sorting center"
3. "2024-01-05 10:00: Parcel left sorting center and is in transit"
4. "2024-01-15 16:00: Arrived at destination country"
5. "2024-01-17 09:00: Out for delivery"
6. "2024-01-17 15:00: Delivered"

This example shows the typical progression of a standard shipping order, from shipment to delivery.

Scenario 2: Dealing with Customs Delays

You ordered a smartwatch from AliExpress, and the tracking information shows: "Held by Customs." This means your package is being held by customs for inspection or payment of duties/taxes. You should contact the carrier or customs office to inquire about the reason for the hold and what steps you need to take to resolve it. — Cubic Feet To Pounds: Conversion Guide & Calculator

Scenario 3: Using the AliExpress App

You prefer using the AliExpress app for tracking. Simply go to "My Orders," find the order, and click "Track Order." The app provides real-time updates and notifications about the status of your shipment.

Best Practices & Common Mistakes

Best Practices:

• Regularly Check Tracking: Monitor your shipment's progress frequently to stay informed.
• Use Multiple Tracking Sites: If one site isn't providing accurate information, try another.
• Contact the Seller: If you have concerns or questions, reach out to the seller for assistance.
• Keep Records: Save screenshots of tracking information as proof of shipment and delivery.
• Be Patient: International shipping can take time, so be prepared for potential delays.

Common Mistakes:

• Incorrect Tracking Number: Ensure you have entered the correct tracking number.
• Not Checking Regularly: Failing to monitor your shipment can lead to missed deliveries or unresolved issues.
• Ignoring Tracking Statuses: Not understanding the meaning of different statuses can cause confusion and unnecessary worry.
• Waiting Too Long to Contact Seller: If you encounter problems, contact the seller promptly.
• Not Opening a Dispute: If your order doesn't arrive within the Buyer Protection period, be sure to open a dispute.

FAQs

Q: How long does AliExpress shipping usually take?

A: Shipping times vary depending on the shipping method and destination. Standard shipping can take 20-45 days, while faster methods like DHL or FedEx may take 7-15 days. — Red River Rivalry: History, Highlights & More

Q: What does "Pending" mean in the tracking status?

A: "Pending" typically means that the seller is still preparing your order for shipment. It may take a few days for the status to update.

Q: What should I do if my tracking number doesn't work?

A: First, ensure that you have entered the tracking number correctly. If it still doesn't work after a few days, contact the seller to confirm the tracking number and inquire about the status of your order.

Q: What happens if my order is held by customs?

A: If your order is held by customs, you will need to contact the carrier or customs office to inquire about the reason for the hold and what steps you need to take to resolve it. You may need to pay duties or taxes.

Q: What is Buyer Protection, and how does it work?

A: Buyer Protection is a guarantee offered by AliExpress that ensures you receive your order as described or get your money back. If your order doesn't arrive within the specified timeframe or is significantly different from the description, you can open a dispute to request a refund.

Q: Can I change my shipping address after placing an order?

A: It is generally not possible to change your shipping address after placing an order. Contact the seller immediately to see if they can accommodate your request. If the order has already been shipped, you may need to contact the carrier to attempt to reroute the package.

Conclusion

Tracking your AliExpress shipments is essential for a smooth and worry-free shopping experience. By following the steps outlined in this guide, you can stay informed about the status of your order and address any issues that may arise. Remember to regularly check your tracking information, communicate with the seller if needed, and take advantage of Buyer Protection if your order doesn't arrive as expected. Ready to start tracking? Head over to AliExpress and check your order status now!

Last updated: October 26, 2023, 14:33 UTC