How To Check UPS Proof Of Delivery

Nick Leason

-Oct 14, 2025

Wondering where your UPS package is and whether it has arrived safely? You can easily check the proof of delivery (POD) for your UPS shipments. This document confirms that your package was successfully delivered, including the date, time, and recipient information. This guide will walk you through the simple steps to access your UPS proof of delivery, ensuring you have the information you need, when you need it.

Key Takeaways

Track your package: Use the UPS website or mobile app to track your shipment and access delivery details.
Access POD: Find the proof of delivery information, including the delivery date, time, and recipient.
Different methods: Proof of delivery can be accessed online, via the mobile app, or by contacting UPS directly.
Types of POD: Understand the different types of proof of delivery available, from basic confirmation to detailed records.
Resolve issues: Use the POD information to resolve any delivery problems or discrepancies.

Introduction

UPS, a global leader in shipping and logistics, provides a robust tracking system to keep you informed about your packages. A crucial part of this system is the Proof of Delivery (POD), which serves as official confirmation that your package has been delivered. This document can include the recipient's signature, delivery time, and other relevant details. Whether you're a sender or a receiver, knowing how to access and understand the POD is essential for managing your shipments.

This guide will provide a comprehensive overview of how to check the proof of delivery for your UPS packages. We'll cover the different methods available, from online tracking to contacting customer service, ensuring you can easily find the information you need. We'll also explore what information the POD includes and how to use it effectively.

What & Why

What is Proof of Delivery?

Proof of Delivery (POD) is a document that confirms a UPS package has been delivered to its destination. It's a record of the delivery, providing essential details about the shipment's journey. The POD typically includes:

Delivery Date: The date the package was delivered.
Delivery Time: The time the package was delivered.
Recipient's Information: The name of the person who received the package (often a signature).
Delivery Location: The address where the package was delivered.
Additional Information: Any special instructions or notes related to the delivery.

Why is Proof of Delivery Important?

The POD serves several critical purposes:

Verification: It verifies that a package has been successfully delivered, providing peace of mind for both the sender and the recipient.
Record Keeping: It serves as a record of the delivery, which can be useful for accounting, inventory management, or resolving disputes.
Problem Resolution: It provides documentation that can be used to resolve any delivery issues, such as a missing package or a claim of non-delivery.
Security: It helps prevent fraud and ensures that packages are delivered to the correct recipient.

How-To / Steps / Framework Application

Method 1: Online Tracking via UPS Website

The most common way to check your UPS proof of delivery is through the UPS website:

Go to the UPS Website: Navigate to the official UPS website (UPS.com).
Enter Tracking Number: Locate the tracking number for your package. This is usually a 10-14 digit number. Enter the tracking number in the tracking field on the homepage.
Track Your Package: Click the “Track” button or press Enter. This will take you to the tracking details page for your package.
View Delivery Information: On the tracking details page, you will see the current status of your package, including its delivery status. Look for a “Delivered” status, which indicates that the package has been delivered.
Access Proof of Delivery: If the package has been delivered, click on the “Delivery” or “View Delivery Details” link (the exact wording may vary) to view the proof of delivery. This may include the recipient's signature, delivery date, and time.

Method 2: Using the UPS Mobile App

The UPS Mobile App offers a convenient way to track your packages and access the proof of delivery: — FedEx Medium Box Dimensions: Size, Weight & Cost

Download and Install the App: Download the UPS Mobile App from the App Store (iOS) or Google Play Store (Android).
Log In or Create an Account: If you have a UPS account, log in with your credentials. If not, you may need to create an account to fully utilize the app's features.
Add Your Tracking Number: Enter the tracking number for your package in the app. You can manually enter the number or scan the barcode on your shipping label.
Track Your Package: The app will display the tracking information for your package. Look for the delivery status.
View Delivery Details: Similar to the website, tap on the package to view delivery details, including the proof of delivery information.

Method 3: Contacting UPS Customer Service

If you're unable to access the proof of delivery online or through the app, you can contact UPS customer service:

Find the Contact Information: Go to the UPS website and find the “Contact Us” or “Customer Service” section. You can typically find contact information, including phone numbers and email addresses, on the website.
Prepare Your Information: Have your tracking number ready, along with any relevant information about your shipment.
Contact UPS: Call the customer service number or use the contact form to reach out to UPS. Explain that you need to view the proof of delivery for your package.
Follow Instructions: The customer service representative will guide you through the process of accessing the POD. They may ask for additional information to verify your identity and the shipment details.

Examples & Use Cases

E-commerce Businesses: Online retailers use POD to confirm deliveries and resolve customer issues related to missing or damaged packages. Proof of delivery is a crucial document for customer service, disputes, and insurance claims.
Individual Consumers: When ordering online, individuals can use POD to verify that their packages have been delivered. This is particularly useful in cases of porch theft or when the package is not found.
Businesses Shipping Goods: Businesses rely on POD to maintain accurate records of their shipments, manage inventory, and ensure that goods reach their intended destinations.
Insurance Claims: Proof of delivery is often required when filing insurance claims for lost or damaged packages.

Best Practices & Common Mistakes

Best Practices

Save Your Tracking Numbers: Always save your tracking numbers. This allows you to easily access the proof of delivery later.
Verify Delivery Details: Double-check the delivery date, time, and recipient information on the POD to ensure accuracy.
Keep Records: Keep a record of all your PODs, especially for important shipments. This can be useful for future reference.
Use the App: Download the UPS mobile app for easy access to tracking information and PODs on the go.

Common Mistakes

Entering the Wrong Tracking Number: Make sure to enter the correct tracking number to avoid any delays in accessing the delivery information.
Not Checking the Delivery Status: Always check the delivery status of your package before attempting to access the POD.
Not Saving POD Information: Failing to save your POD information can make it difficult to resolve any issues in the future.
Contacting Customer Service Without Information: Avoid contacting customer service without your tracking number, as this will significantly slow down the process.

FAQs

How do I find my UPS tracking number? Your UPS tracking number is typically found on your shipping label, order confirmation email, or receipt. If you are the sender, it will be on your shipping document. If you are the receiver, it will be provided by the sender. — Mariners Grand Slam: A Defining Moment
What information is included in the proof of delivery? The proof of delivery typically includes the delivery date, delivery time, the recipient's name (often via signature), and sometimes the delivery address. — Mariners Game Time Today: Your Guide
Can I get a copy of the proof of delivery? Yes, you can often download or print a copy of the proof of delivery from the UPS website or mobile app. You can also request a copy by contacting UPS customer service.
What if my package shows as delivered, but I didn't receive it? If your package shows as delivered, but you haven't received it, start by checking with neighbors or family members. Then, contact UPS customer service to investigate the issue, providing your tracking number and any other relevant details.
Can I see a signature on the proof of delivery? Yes, in many cases, the proof of delivery will include a copy of the recipient's signature. This provides confirmation of the package's delivery.
Is there a fee to access the proof of delivery? No, there is generally no fee to access the proof of delivery online or through the UPS mobile app.

Conclusion

Checking the proof of delivery for your UPS packages is a straightforward process that provides valuable information about your shipments. By using the UPS website, mobile app, or contacting customer service, you can easily access the details you need to verify delivery, manage your shipments, and resolve any issues. Remember to keep your tracking numbers handy and utilize the various resources available to ensure a smooth shipping experience.

Ready to check the proof of delivery for your latest UPS shipment? Track your package now using the UPS website or mobile app!

Last updated: October 26, 2024, 00:00 UTC