FedEx Door Tag: What It Means & What To Do

Nick Leason

-Oct 19, 2025

FedEx Door Tag: What It Means & What To Do

Finding a FedEx door tag on your doorstep indicates a missed package delivery attempt. This guide explains what the tag signifies, why it was left, and outlines the clear steps you need to take to manage your package in the United States, ensuring you receive your items efficiently and securely.

Key Takeaways

A FedEx door tag is an official notice of a missed delivery attempt or specific delivery instructions.
Always examine the tag immediately for your tracking number, specific delivery options, and any driver notes.
You typically have options like requesting redelivery, redirecting your package, or holding it for pickup at a FedEx location.
Utilize your tracking number on fedex.com or via FedEx Delivery Manager to control your delivery preferences and status.
Act promptly on door tag instructions to prevent your package from being returned to the sender after multiple attempts.

Introduction

Discovering a FedEx door tag can often lead to a moment of confusion. You've been expecting a package, and instead, there's a small piece of paper indicating a delivery attempt was made, but your package wasn't left. This common scenario is precisely what FedEx door tags are designed to address. Far from being a simple 'sorry we missed you' note, these tags are crucial communication tools, providing vital information and outlining your immediate options for package retrieval.

In the fast-paced world of e-commerce, ensuring reliable package delivery is paramount. For many in the United States, FedEx is a trusted carrier, and understanding their processes, especially regarding missed deliveries, is key to a smooth experience. This comprehensive guide will demystify the FedEx door tag, turning potential frustration into a clear path forward. We'll delve into what these tags mean, why they are used, and most importantly, the step-by-step actions you can take to secure your package, ensuring it reaches you without unnecessary delays.

What & Why

Understanding the purpose and details of a FedEx door tag is the first step in managing your delivery effectively. These small pieces of paper carry significant information that empowers you to control your package's fate after an initial missed attempt.

What is a FedEx Door Tag?

A FedEx door tag is a physical notification left by a FedEx courier at your delivery address when they are unable to complete a delivery. It serves as an official delivery attempt notice. These tags are standardized forms, typically made of paper or cardstock, containing specific details about your package and available options for its retrieval. While often referred to simply as a "door tag," they are officially known as a "delivery notice" or "info notice" by FedEx.

The tag will contain key identifiers such as the date and time of the delivery attempt, your FedEx tracking number, and checkboxes or written instructions detailing the reason for the missed delivery. It also specifies what actions FedEx has taken (e.g., another attempt scheduled) and what actions you need to take. Different types of services, like FedEx Express, FedEx Ground, or FedEx Home Delivery, all utilize similar door tag systems to communicate effectively with recipients.

Why is a FedEx Door Tag Left?

There are several primary reasons why a FedEx courier might leave a door tag instead of delivering your package:

No One Was Available to Receive the Package: This is the most common reason. If a signature is required, or if the driver simply feels the package cannot be left securely, a tag will be left.
Signature Required for Delivery: Many packages, especially high-value items or those containing age-restricted goods, require a direct signature. If no one over the age of 18 (or 21, depending on local regulations and content like alcohol) is present, the driver cannot complete the delivery.
Unsafe or Insecure Delivery Location: The driver may deem your porch or designated delivery area unsafe due to weather, visibility, or risk of theft. FedEx prioritizes package security and will not leave a package in an easily compromised location.
Business Closed: For deliveries to commercial addresses, if the business is closed during delivery hours, the package cannot be delivered, and a tag will be left.
Incorrect or Incomplete Address: Although less common for a door tag (as these often lead to immediate return to sender), sometimes minor address ambiguities can result in a tag being left for clarification.
Customs Duties or Taxes Due: For international shipments, if customs duties, taxes, or brokerage fees are required upon delivery, the driver cannot release the package until these payments are made. The door tag will indicate this requirement.

Why is Understanding Your Door Tag Important?

Ignoring a FedEx door tag can lead to significant inconvenience. Without proper action, your package may experience prolonged delays, be rerouted, or eventually be returned to the sender. Timely response ensures you receive your goods promptly and avoids additional shipping costs or administrative hurdles. Understanding the tag gives you control over your delivery, allowing you to choose the most convenient option for you, whether it's redelivery, pickup, or redirection.

How-To / Steps: Responding to Your FedEx Door Tag

Receiving a FedEx door tag doesn't mean your package is lost or inaccessible. It's a clear signal that action is needed. Following these steps will help you navigate the process efficiently and ensure your package reaches you.

Step 1: Carefully Examine Your FedEx Door Tag

The first and most crucial step is to thoroughly read all the information printed or handwritten on the door tag. Do not assume; specifics matter. Look for:

Date and Time of Attempt: This helps you track when the driver was there.
Tracking Number: This unique number (typically 12 or 15 digits) is your key to managing the delivery online. It is usually prominent on the tag.
Reason for Missed Delivery: Check the boxes or notes that indicate why the package wasn't delivered. Common reasons include 'No one available,' 'Signature required,' 'Business closed,' or 'Security concerns.'
Number of Attempts: The tag will often indicate if this was the 1st, 2nd, or final delivery attempt. FedEx typically makes up to three delivery attempts before returning a package to the sender.
Next Steps/Options: This section will directly tell you what FedEx plans to do next (e.g., 'Will reattempt next business day') and what your options are (e.g., 'Call to reschedule,' 'Pick up at facility,' 'Sign and leave').
Required Signature Type: If a signature is needed, it will specify the type: Indirect Signature Required, Direct Signature Required, or Adult Signature Required. This impacts whether you can sign the tag itself or need to be present.

Step 2: Utilize Your Tracking Number Online

The tracking number found on your FedEx door tag is your most powerful tool. Immediately enter this number on the official FedEx website (fedex.com) or use the FedEx mobile app. The online tracking system provides the most up-to-date and comprehensive information about your package's status and available delivery options. It will confirm the details from the tag and often present more flexible solutions than what's immediately apparent on the physical notice.

Step 3: Understand and Select Your Delivery Options

Based on the door tag and the online tracking information, you will typically have several options for managing your FedEx package delivery:

A. Reschedule a Redelivery

If FedEx has indicated they will reattempt delivery, you might be able to specify a more convenient day. If no reattempt is automatically scheduled, you can often request one. Use your tracking number online to schedule a specific redelivery date that works for your schedule. Be aware of the number of attempts remaining.

B. Hold at a FedEx Location for Pickup

This is a highly convenient option if you're frequently away from home or prefer to pick up your package at your leisure. You can request to have your package held at a nearby FedEx Office, FedEx Ship Center, Walgreens, or other authorized pickup location. To do this:

Request Online: On fedex.com, after entering your tracking number, look for the option to 'Hold at Location.' Select your preferred pickup spot from the available choices.
Wait for Confirmation: FedEx will notify you when your package is ready for pickup. Do not go to the location before receiving this confirmation.
Pickup Requirements: When picking up, bring a valid government-issued photo ID (e.g., driver's license, passport) that matches the name on the package. If someone else is picking up for you, they might need your ID, a letter of authorization, or their own ID matching the authorized name.

C. Sign for Delivery (If Applicable)

For some packages that require an Indirect Signature, you might be able to sign the door tag itself, instructing the driver to leave the package. Carefully check the box indicating 'I authorize FedEx to leave this package at my door, and I accept full responsibility for any loss or damage.' Sign and date the tag, then place it back on your door in a visible, secure location for the driver to collect on their next attempt. However, for Direct Signature Required or Adult Signature Required packages, you or an authorized adult must be physically present to sign; the door tag cannot be used for these.

D. Provide Delivery Instructions

While not always an option after a missed delivery, if you are expecting a future delivery and want to prevent a door tag, you can provide specific instructions via FedEx Delivery Manager. This might include directing the driver to leave the package at a specific location on your property or with a neighbor.

Step 4: Utilize FedEx Delivery Manager

For ongoing convenience and control, FedEx Delivery Manager is an invaluable free service. By signing up on fedex.com, you can:

Receive Notifications: Get proactive alerts via email or text about incoming packages.
Customize Delivery Times: In some areas, you can schedule specific delivery windows.
Request a Hold: Easily redirect packages to a FedEx location for pickup.
Leave Instructions: Provide specific directions for the driver for future deliveries.
Sign Online: Electronically sign for eligible packages, eliminating the need to be home.
Vacation Hold: Request that all deliveries be held while you're away.
Redirect Packages: Change the delivery address if you're no longer at the original location.

This service significantly reduces the likelihood of receiving a door tag in the first place and offers robust solutions when one is left.

Step 5: Contact FedEx Customer Service (If Needed)

If you're unsure about your options, the online information is unclear, or you're facing a unique situation, do not hesitate to contact FedEx customer service. Have your tracking number ready when you call. Their representatives can provide personalized assistance and clarify any ambiguities regarding your package's status and your available choices.

Examples & Use Cases

Understanding how FedEx door tags work in different real-world scenarios can help you react quickly and appropriately. Here are several common situations and the best course of action.

Scenario 1: Signature Required and No One Home

Situation: You ordered a new smartphone, and FedEx attempted delivery, but you were at work. The door tag indicates "Direct Signature Required." — Ace Hardware Van Wert: Hours, Location & Services

Action: Since a Direct Signature is required, you cannot sign the door tag itself. Your best options are:

Reschedule Redelivery: Check online to see when the next delivery attempt is scheduled. If it's inconvenient, use FedEx Delivery Manager or fedex.com to reschedule for a day you know you'll be home or an authorized adult will be present.
Hold at Location: This is often the most practical solution. Request to have the package held at a nearby FedEx Office or authorized pickup point. You can then pick it up at your convenience, typically within 5-7 business days, by presenting a valid ID.

Scenario 2: Multiple Delivery Attempts and Running Out of Time

Situation: You've received a second door tag, indicating this was the second of three attempts. You've been unable to be home for the previous two attempts.

Action: Time is critical here. After the third attempt, the package will likely be returned to the sender. Immediately log onto fedex.com with your tracking number. Your strongest options are:

Hold at Location: This is the most reliable way to prevent return to sender. Request a hold at the nearest FedEx facility or partner location. This ensures you can pick it up on your schedule.
Last-Ditch Redelivery: If you are absolutely certain you'll be home for the third attempt, you can try to reschedule it for a specific window, but this carries risk if plans change.

Scenario 3: Package Redirected to a Different Address

Situation: You ordered an item, but unexpectedly have to travel out of town for a few days. A FedEx door tag is left, but you won't be back for the next delivery attempt.

Action: Utilize FedEx Delivery Manager to redirect your package. You can:

Redirect to New Address: Change the delivery address to a trusted friend, family member, or even your temporary location (fees may apply, and not all packages are eligible).
Hold for Vacation: Use the vacation hold feature in Delivery Manager to pause all deliveries until you return, preventing further delivery attempts and keeping your package secure at a FedEx facility.

Scenario 4: Business Delivery – Closed for the Day

Situation: You own a small business, and a crucial supply delivery was attempted after closing hours, resulting in a door tag. — Starved Rock Weather: Best Times To Visit & What To Expect

Action: For business deliveries, FedEx often assumes standard business hours. If you anticipate late deliveries or have irregular hours, it's best to:

Contact FedEx: Call customer service to inform them of your business hours or to arrange a specific delivery window if possible.
Hold at Location: Request to have the package held at a nearby FedEx facility that aligns with your operational hours for convenient pickup.
Sign Up for Delivery Manager: For future reference, register your business address with FedEx Delivery Manager to receive notifications and manage incoming packages proactively.

Scenario 5: Customs Duties or Taxes Due

Situation: An international shipment arrived, and the FedEx door tag states that customs duties or taxes are due before delivery can be completed. — Pokémon Starters: A Comprehensive Guide

Action: This requires immediate attention. The door tag will usually provide instructions on how to pay. You will typically need to:

Pay Online: Go to fedex.com and use your tracking number to find the payment portal for duties and taxes. Pay securely online.
Pay by Phone: The tag or online tracking might provide a phone number to make a payment.
Arrange for Payment on Delivery (COD): In some cases, you might be able to arrange to pay the driver directly with a certified check or money order, though this is less common for duties and often incurs an additional fee.

Best Practices & Common Mistakes

Navigating FedEx deliveries, especially after a door tag is left, can be smooth if you follow best practices and avoid common pitfalls. Proactive management and swift action are key to ensuring your packages arrive on time and without hassle.

Best Practices for Managing FedEx Deliveries

Sign Up for FedEx Delivery Manager PROACTIVELY: This is the single most effective step you can take. Enroll your home address well in advance of any expected deliveries. This service provides notifications, allows you to sign electronically, redirect packages, and set vacation holds, significantly reducing the chances of missed deliveries and the need for door tags.
Inspect Door Tags Immediately and Thoroughly: As soon as you see a FedEx door tag, take a moment to read every detail. Don't just glance at it. The tracking number, date, number of attempts, and specific instructions are all crucial for determining your next steps.
Use Your Tracking Number Online: Always input your FedEx tracking number on fedex.com or the FedEx app. The online portal often provides more detailed, up-to-date information and more flexible options than are printed on the physical tag.
Have ID Ready for Pickups: If you opt to pick up your package at a FedEx location, ensure you have a valid government-issued photo ID that matches the name on the package. This prevents delays and ensures secure retrieval.
Communicate Clearly with FedEx When Necessary: If you have special circumstances, or if online options aren't clear, don't hesitate to call FedEx customer service. Provide your tracking number and explain your situation clearly for tailored assistance.
Provide Clear Delivery Instructions in Advance: If you frequently miss deliveries or have a preferred safe spot, use FedEx Delivery Manager to leave permanent or temporary instructions for drivers. This can help prevent packages from being taken back to the facility.
Consider Alternative Delivery Locations: If you know you'll be away, consider having packages shipped directly to a FedEx Office location, your workplace (if permitted), or a trusted neighbor's address to avoid missed deliveries altogether.

Common Mistakes to Avoid

Ignoring the Door Tag: The most significant mistake is to simply ignore the door tag. It's not just a notification; it's a call to action. Ignoring it will inevitably lead to delays and potentially your package being returned to the sender.
Waiting Too Long to Act: FedEx typically makes three delivery attempts and holds packages for a limited time (usually 5-7 business days) before returning them. Procrastinating can mean missing your window to retrieve the package.
Not Checking Specific Instructions: Assuming all door tags mean the same thing is a mistake. A tag for a package requiring an Adult Signature is very different from one for an Indirect Signature. Always read the specific requirements.
Attempting to Pick Up Without Proper ID: Showing up at a FedEx facility without the correct, valid photo identification (or without authorization if picking up for someone else) will result in you being unable to retrieve your package.
Assuming Automatic Redelivery: While FedEx often schedules another attempt, it's not always guaranteed or convenient. Relying solely on automatic redelivery without checking online or managing it yourself can lead to further missed attempts.
Signing for Packages That Require In-Person Delivery: Some high-security or age-restricted packages cannot be left with just a signed door tag. Attempting to sign for a "Direct Signature Required" or "Adult Signature Required" package on the tag won't work, and the driver still needs a live signature.
Not Utilizing FedEx Delivery Manager: This free tool is designed to prevent and resolve delivery issues. Not using it is a missed opportunity to gain control and convenience over your incoming FedEx packages.

FAQs

What exactly is a FedEx door tag?

A FedEx door tag, also known as a delivery notice, is a physical paper notification left by a FedEx courier at your delivery address when they are unable to complete a package delivery. It informs you of the missed attempt, the reason, your tracking number, and provides instructions on how to manage your package's next steps, such as redelivery or pickup options.

How many delivery attempts will FedEx make?

FedEx typically attempts to deliver a package up to three times to your address in the United States. If all three attempts are unsuccessful and no alternative arrangements (like hold for pickup) are made, the package will usually be held at a local FedEx facility for a few additional business days before being returned to the sender.

Can I sign the door tag for my package?

Whether you can sign the door tag depends on the type of signature required for your package. For packages requiring an "Indirect Signature," you can often sign the door tag, indicating you authorize FedEx to leave the package. However, for "Direct Signature Required" or "Adult Signature Required" packages, you or an authorized adult must be physically present to sign for the package; the door tag cannot be used in these instances.

How long will FedEx hold my package at a facility?

If you request a package to be held at a FedEx facility (or if it's sent there after missed delivery attempts), FedEx typically holds it for 5 to 7 business days. The exact duration can vary based on the service type and the specific facility, so it's always best to check your tracking information online for the most accurate hold period.

What if I lost my FedEx door tag?

If you lose your FedEx door tag, the most important piece of information you need is the tracking number. If you have the tracking number from your shipping confirmation email or the sender, you can still manage your delivery online at fedex.com or through FedEx Delivery Manager. If you don't have the tracking number, you'll need to contact the sender to obtain it or reach out to FedEx customer service with your address details to see if they can locate your package.

Can I change my delivery address after a door tag is left?

Yes, in many cases, you can change your delivery address, but it depends on the service type and the package's status. Through FedEx Delivery Manager or by contacting customer service, you can often request a package reroute. Be aware that changing the delivery address may incur additional fees and could delay the delivery timeframe. Not all packages are eligible for an address change, especially if they are already out for delivery.

What is FedEx Delivery Manager and how does it help?

FedEx Delivery Manager is a free online service that allows recipients to customize and control their home deliveries. By signing up, you can receive proactive notifications, request to hold packages at a FedEx location, electronically sign for eligible deliveries, provide specific delivery instructions to drivers, reschedule deliveries, or even redirect packages to a different address. It's a powerful tool for proactively managing your deliveries and reducing the chances of receiving a door tag.

Conclusion with CTA

Encountering a FedEx door tag is a common occurrence, but it doesn't have to be a source of frustration. By understanding the information presented on the tag and utilizing the various tools and options FedEx provides, you can efficiently manage your package delivery. From rescheduling redeliveries to redirecting to a convenient pickup location, you have significant control over ensuring your items arrive safely and on your schedule. Proactive engagement with your delivery status is key.

Take control of your deliveries today. Sign up for FedEx Delivery Manager to receive timely notifications, manage your packages online, and never miss a crucial delivery again.

Last updated: July 29, 2024, 18:00 UTC