DHL Shipment On Hold: What To Do?

Nick Leason

-Oct 12, 2025

Have you received a notification that your DHL shipment is on hold? This can be a frustrating experience, especially when you're expecting an important delivery. This article explains the common reasons for shipment delays and what steps you can take to resolve the issue and get your package back on track.

Key Takeaways

A "DHL shipment on hold" status indicates a temporary delay due to various reasons, such as incomplete documentation, customs issues, or logistical challenges.
Identifying the specific reason for the hold is crucial for taking appropriate action.
Contacting DHL customer service or the sender can provide valuable insights and assistance in resolving the issue.
Providing necessary information or documentation promptly can help expedite the release of your shipment.
Understanding customs regulations and potential fees can prevent delays for international shipments.

Introduction

In today's fast-paced world, timely delivery is crucial. When a DHL shipment is placed on hold, it can disrupt plans and cause anxiety. Understanding why this happens and knowing how to react can help minimize stress and get your package delivered as quickly as possible. This comprehensive guide will walk you through the common reasons for a DHL shipment hold, providing actionable steps to resolve the issue and prevent future occurrences.

What & Why a DHL Shipment Might Be On Hold

A "DHL shipment on hold" status means that your package is temporarily delayed in transit. It's essential to understand that this doesn't necessarily indicate a lost package, but rather a pause in its journey. Several factors can trigger this status:

Incomplete or Incorrect Documentation: Missing or inaccurate paperwork is a primary cause of delays, especially for international shipments. This includes commercial invoices, packing lists, and customs declarations.
Customs Issues: Shipments crossing international borders are subject to customs inspections. Delays can occur due to holds for inspection, unpaid duties and taxes, or prohibited/restricted items.
Unpaid Duties and Taxes: Customs authorities may hold a shipment until all applicable duties and taxes are paid.
Prohibited or Restricted Items: Shipping items that are restricted or prohibited in the destination country will result in delays and potential seizure of the goods.
Address Issues: Incorrect or incomplete addresses can lead to delivery delays. This includes missing apartment numbers, incorrect postal codes, or illegible handwriting.
Logistical Challenges: Weather conditions, transportation delays, or other unforeseen circumstances can disrupt the shipping process and cause holds.
Security Reasons: In rare cases, shipments may be placed on hold for security checks or investigations.

How to Resolve a DHL Shipment Hold

When your DHL shipment is on hold, taking swift action is crucial to resolve the issue and get your package moving again. Here’s a step-by-step guide:

Check the Tracking Information: The first step is to carefully review the tracking information on the DHL website or app. This will often provide a specific reason for the hold and any required actions.
Contact DHL Customer Service: If the tracking information is unclear or you need further assistance, contact DHL customer service immediately. Have your tracking number ready, and be prepared to provide detailed information about your shipment. You can find DHL's customer service number on their website.
Contact the Sender: In many cases, the sender can provide valuable information about the shipment and assist in resolving the issue. If you are the recipient, reaching out to the sender can help clarify any documentation or payment issues.
Provide Required Documentation: If the hold is due to missing or incomplete documentation, promptly gather the necessary paperwork and submit it to DHL. This may include commercial invoices, packing lists, or other documents.
Pay Duties and Taxes: If the hold is due to unpaid duties and taxes, you will need to make the payment as soon as possible. DHL will provide instructions on how to pay these fees, which can often be done online or through other payment methods.
Verify the Address: Ensure that the shipping address is accurate and complete. If there are any errors, contact DHL immediately to correct them.

Examples & Use Cases

Let's look at a few scenarios where a DHL shipment might be placed on hold and how to address them: — TA Truck Stop Brunswick, GA: Your Guide

Scenario 1: International Shipment Held in Customs
- Reason: Missing commercial invoice.
- Action: Contact the sender to obtain a copy of the commercial invoice and submit it to DHL.
Scenario 2: Shipment Held for Unpaid Duties
- Reason: Recipient has not paid the import duties and taxes.
- Action: Pay the required duties and taxes through DHL's online portal or other payment methods.
Scenario 3: Incorrect Address
- Reason: Missing apartment number in the shipping address.
- Action: Contact DHL customer service to correct the address and provide the missing information.
Scenario 4: Shipment Containing Restricted Items
- Reason: The shipment contains items that are restricted in the destination country.
- Action: Work with DHL to determine if the items can be returned to the sender or if other arrangements need to be made.

Best Practices & Common Mistakes

To minimize the chances of your DHL shipment being placed on hold, consider these best practices:

Double-Check Documentation: Ensure all shipping documents are complete, accurate, and legible. This is especially crucial for international shipments.
Provide Accurate Contact Information: Include your phone number and email address so DHL can easily contact you if needed.
Understand Customs Regulations: If you are shipping internationally, familiarize yourself with the customs regulations of the destination country. This includes knowing which items are restricted or prohibited and any required documentation.
Pay Duties and Taxes Promptly: Be prepared to pay any applicable duties and taxes. Delays in payment will result in your shipment being held.
Track Your Shipment Regularly: Monitor the tracking information to stay informed of your shipment's status and any potential issues.

Common mistakes that lead to shipment holds include:

Using an Incorrect or Incomplete Address: Always double-check the address to ensure it is accurate.
Failing to Declare the Correct Value of Goods: Underreporting the value of your shipment can lead to customs delays and penalties.
Shipping Prohibited Items: Make sure you are not shipping any items that are restricted or prohibited in the destination country.
Ignoring Communication from DHL: Respond promptly to any inquiries from DHL to avoid further delays.

FAQs

1. How long will my DHL shipment be on hold?

The duration of a hold can vary depending on the reason. Some issues can be resolved within a day or two, while others may take longer. Prompt action and communication with DHL can help expedite the process. — Raiders Vs. Bears: Game Analysis & Predictions

2. What does it mean when my DHL shipment status says "held pending further information"?

This status indicates that DHL requires additional information from you or the sender to proceed with the shipment. Check the tracking details for specific instructions or contact DHL customer service for clarification.

3. Can I pick up my shipment from a DHL facility if it’s on hold?

In some cases, you may be able to pick up your shipment from a DHL facility. Contact DHL customer service to inquire about this option and any requirements.

4. What happens if I don't resolve the issue causing the hold? — Sauk City, WI Weather: Forecast & Conditions

If the issue is not resolved within a certain timeframe, DHL may return the shipment to the sender or dispose of it, depending on the circumstances and the contents of the package.

5. How can I prevent my DHL shipment from being placed on hold in the future?

To minimize the risk of future holds, ensure that all documentation is complete and accurate, provide a correct shipping address, understand customs regulations, and pay any applicable duties and taxes promptly.

Conclusion with CTA

A DHL shipment on hold can be a temporary setback, but understanding the reasons behind it and knowing how to respond can help you resolve the issue efficiently. By following the steps outlined in this guide and maintaining clear communication with DHL, you can get your package back on its way. For further assistance or to track your shipment, visit the DHL website or contact their customer service team today.

Last updated: October 26, 2023, 14:35 UTC