Cologuard Return: Should You Call UPS?

Nick Leason

-Oct 20, 2025

Wondering if you need to call UPS on the day you return your Cologuard kit? The answer is usually no. This guide clarifies the return process, explains when a call might be necessary, and provides essential tips for a smooth Cologuard return experience. Learn what to expect, how to prepare, and ensure your sample reaches the lab safely and on time.

Key Takeaways

Generally, no call is needed: Cologuard kits include prepaid UPS shipping, and you don't typically need to contact UPS directly. Simply follow the return instructions in your kit.
Check the instructions: Always refer to the specific return instructions provided with your Cologuard kit, as procedures can occasionally vary.
Verify the pickup: Ensure your kit is ready for pickup on the designated day and location, often by leaving it where UPS can access it.
Keep tracking information: Retain your tracking number to monitor the package's journey and confirm its delivery to the lab.
Contact Cologuard support: If you encounter issues or have specific questions about your return, contact Cologuard customer service.

Introduction

Returning your Cologuard kit is a critical part of the colorectal cancer screening process. The test analyzes your stool sample for signs of cancer. The process is designed to be user-friendly, and the return of the kit is a key part of the process. Understanding the correct steps ensures your sample reaches the lab for accurate analysis. This guide demystifies the Cologuard return process, focusing on whether or not you need to call UPS on the day of return, and what other steps you must follow. — October Lake Tahoe Weather: Guide & Forecast

What & Why

Cologuard is a non-invasive screening test for colorectal cancer, designed to detect the presence of cancer or precancerous polyps. It involves collecting a stool sample at home and then returning it to the lab for analysis. The kit comes with everything you need, including a pre-paid shipping label for UPS. The primary goal is to provide a convenient, reliable way to screen for colorectal cancer without the need for a colonoscopy, especially for those who are at average risk and over the age of 45.

Benefits of Cologuard

Convenience: The test is done in the privacy of your home, eliminating the need for a clinic visit.
Non-invasive: Unlike a colonoscopy, Cologuard does not require sedation or bowel preparation.
Accuracy: Cologuard is a highly accurate test, with a good track record in detecting colorectal cancer and advanced precancerous polyps.
Accessibility: Cologuard is often covered by insurance, making it accessible to a wide range of individuals.

Risks & Considerations

Potential for false positives/negatives: While accurate, Cologuard is not perfect and can sometimes produce false results.
Follow-up required: A positive result necessitates a follow-up colonoscopy to confirm the findings.
Preparation: While easier than a colonoscopy, you still need to follow the kit's instructions carefully.
Timeliness: The sample must be returned promptly to maintain its integrity.

How-To / Steps / Framework Application

The return process for Cologuard is designed to be straightforward. Here’s a breakdown of the typical steps: — 30-Day Weather Forecast For Los Angeles, CA

Preparation: Carefully read and follow all instructions provided with your Cologuard kit, this is the most important step. Make sure you have all the necessary items on hand, including the collection container, packaging materials, and prepaid shipping label.
Sample Collection: Collect your stool sample as instructed, being sure to use the collection tools correctly and avoid contamination. If you are unsure, re-read the directions or contact Cologuard customer support.
Sealing & Packaging: Seal the sample container tightly to prevent leaks and place it in the provided packaging. Use all the included materials to ensure the sample is protected during transit. Make sure everything is sealed well and secure.
Labeling: Affix the prepaid UPS shipping label to the outside of the package, ensuring the barcode is clearly visible. This label is already paid for, and it includes the lab's address and return instructions.
Scheduling/Dropping Off:
- No Call Required: In most cases, you do not need to call UPS. The kit usually includes instructions for a scheduled pickup or drop-off.
- Scheduled Pickup: If the kit is to be picked up, there will be instructions on how to schedule a pickup. Follow the instructions to ensure a pickup. Typically, you will leave the package in a secure location where the UPS driver can easily access it.
- Drop-Off: Some kits provide the option to drop the package off at a UPS drop-off location or a designated collection point. Locate the nearest drop-off location using the UPS website or app.
Tracking: Use the tracking number provided on your shipping label to monitor the package's journey. UPS provides tracking updates, so you can confirm when your sample has been received at the lab.
Confirmation: Keep an eye on your tracking information and wait for confirmation from Cologuard that they have received your sample. They will notify you of the lab results.

When to Consider Calling UPS (Rare Scenarios)

Pickup Issues: If you have scheduled a pickup and the UPS driver does not arrive, contact UPS customer service to report the issue.
Delayed Pickup: If you are concerned about a delay in pickup (e.g., due to weather or other unforeseen circumstances), call UPS to inquire.
Specific Instructions: If your kit instructions explicitly state to call for pickup, be sure to do so.
Lost Label: If the pre-paid label is damaged or lost, call Cologuard customer service immediately. They will assist you with obtaining a replacement.

Examples & Use Cases

Scenario 1: Standard Return: Jane received her Cologuard kit, collected the sample, sealed the package, and placed it outside for the scheduled pickup. She didn’t need to call UPS; the driver picked up the package as scheduled, and Jane tracked it until it arrived at the lab.
Scenario 2: Drop-Off: John, following the kit instructions, dropped his sealed package at a UPS drop-off location. He used the tracking number to monitor its progress, and the lab received the sample within the expected timeframe.
Scenario 3: Pickup Delay: Sarah scheduled a pickup, but the driver did not arrive on the designated day due to inclement weather. She contacted UPS, who rescheduled the pickup for the next day. The lab received the sample with minimal delay.

Best Practices & Common Mistakes

Best Practices

Read Instructions Carefully: Always read and follow the instructions provided with your Cologuard kit. Never skip this step.
Proper Packaging: Ensure the sample is sealed securely and packaged correctly to prevent leaks and damage during transit. The packaging is critical to ensure the safety and integrity of the sample.
Timely Return: Return the sample as soon as possible after collection to maintain its integrity and accuracy.
Keep Records: Keep a record of the tracking number and any communication with UPS or Cologuard. This is important for reference.
Contact Customer Support: If you have any questions or concerns, don’t hesitate to contact Cologuard customer support. They are trained to handle any issues.

Common Mistakes

Incorrect Sample Collection: Failing to collect the sample correctly can compromise the test results. Always follow the instructions provided with your Cologuard kit.
Improper Sealing: Not sealing the sample container properly can lead to leakage and contamination during transit.
Delaying Return: Delaying the return of your sample can affect the test results. Return the sample as soon as possible after collection.
Incorrect Labeling: Incorrectly placing or damaging the prepaid shipping label can cause delays or loss of the package. Double-check that the label is clearly visible.
Ignoring Instructions: Not reading or following the kit’s instructions is a common mistake that can lead to problems. Always carefully review all instructions before proceeding.

FAQs

Do I need to call UPS on the day I return my Cologuard kit? Generally, no. The kit comes with a prepaid shipping label, and you do not typically need to call UPS. However, always check the specific instructions provided with your kit.
What happens if I miss the scheduled UPS pickup? If you miss the scheduled pickup, contact UPS or Cologuard customer service as soon as possible to arrange a new pickup or drop-off.
How do I track my Cologuard kit return? You can track your kit using the tracking number provided on the prepaid shipping label. Use the UPS website or app to monitor the package's progress.
What if I don't have a UPS drop-off location nearby? If a drop-off location is not nearby, you can schedule a UPS pickup. Refer to the instructions provided with your kit to schedule a pickup or contact Cologuard customer support for help.
What if my Cologuard kit’s shipping label is damaged? Contact Cologuard customer service immediately. They will assist you with obtaining a replacement shipping label.
How long does it take for the lab to receive my Cologuard sample? The transit time depends on your location and the shipping method. You can track the package using the tracking number to estimate the arrival time. Once the lab receives the sample, it can take up to a few weeks to get the results. The lab will notify you the results. You can also contact Cologuard support for information.

Conclusion with CTA

Returning your Cologuard kit is an essential step in the screening process. By following the instructions, you can ensure your sample reaches the lab safely and promptly. While you generally don't need to call UPS, always double-check your kit's instructions and keep track of your package. For additional support or questions, refer to Cologuard’s customer service. Take control of your health; complete your Cologuard test and return your kit promptly for accurate results. — Iceland Country Code: Everything You Need To Know

Last updated: October 26, 2024, 00:00 UTC