Aliexpress Item Not Arrived? Your Guide

Nick Leason

-Oct 22, 2025

Did your Aliexpress order go missing? You're not alone. This guide helps you navigate the process of what to do when your Aliexpress item doesn't arrive. We'll cover how to track your order, understand the Aliexpress buyer protection, and what steps to take to get your money back or receive your item. We'll also address common issues and offer advice for a smoother shopping experience on the platform.

Key Takeaways

Track Your Order: Always check the tracking information provided by Aliexpress to monitor your package's progress.
Buyer Protection: Understand Aliexpress's buyer protection policy, which covers non-delivery and other issues.
Open a Dispute: If your item hasn't arrived within the estimated delivery time, open a dispute.
Provide Evidence: Gather and submit evidence, such as tracking information, to support your claim.
Communicate: Keep communication open with the seller and Aliexpress during the dispute process.
Escalate if Necessary: If you can't resolve the issue with the seller, escalate the dispute to Aliexpress.

Introduction

Aliexpress, the massive online marketplace, offers an incredible variety of products at competitive prices. However, with international shipping and numerous sellers, issues can sometimes arise, such as an item not arriving. This guide offers a comprehensive approach to handling this situation, ensuring you understand your rights as a buyer and how to get the resolution you deserve. We'll provide a step-by-step process, from tracking your order to escalating disputes, helping you navigate the complexities and get your desired outcome. This information is designed for general readers in the United States, providing clear, actionable advice. — Slovakia's Country Code: Everything You Need To Know

What & Why

Why Items Might Not Arrive

Several factors can lead to an Aliexpress item not arriving:

Shipping Issues: Packages can get lost, damaged, or delayed in transit, especially with international shipping. Customs processing can also cause delays.
Seller Issues: Sometimes, the seller may not ship the item, or they might provide incorrect shipping information.
Incorrect Address: Providing an incorrect or incomplete shipping address is a common reason for non-delivery.
High Demand/Low Stock: If an item is in high demand or the seller has low stock, the order might not be fulfilled promptly.
Fraud: Though rare, fraudulent sellers may take your money without sending any product.

Buyer Protection

Aliexpress offers a comprehensive buyer protection program to safeguard your purchases. This protection covers situations where: — Mott Haven Bronx Building Collapse: What Happened?

The item doesn't arrive: You can get a refund if the item doesn't arrive within the guaranteed delivery time.
The item is not as described: If the item received differs significantly from the product description, you can dispute it.
The item is counterfeit: Aliexpress protects you from receiving fake products.

This protection gives you peace of mind when shopping on Aliexpress, providing a mechanism to resolve disputes and get your money back if something goes wrong. — Idaho Time: Current Time & Time Zones

Risks of Not Addressing Non-Delivery

Ignoring a non-delivery issue can lead to several problems:

Losing Your Money: Without taking action, you risk not receiving your item and losing the funds paid.
Difficulty in Resolution: The longer you wait, the harder it becomes to resolve the issue, as evidence may become unavailable.
Missed Deadlines: Failing to open a dispute within the timeframe specified by Aliexpress will forfeit your protection.
Frustration: The longer the situation remains unresolved, the more frustrating it becomes.

How-To / Steps / Framework Application

Step-by-Step Guide to Handle Non-Delivery

Track Your Order:
- Go to your Aliexpress order details and check the tracking information. Understand where your package is in transit.
- Use third-party tracking websites if the Aliexpress tracking is not updating frequently or seems unreliable (e.g., 17track.net).
Verify the Delivery Time:
- Check the estimated delivery time frame provided by the seller and Aliexpress. Note the end date.
- Do not panic immediately. International shipping can be unpredictable, so give it the full estimated delivery time.
Contact the Seller:
- If the item hasn't arrived by the estimated delivery date, contact the seller through Aliexpress's messaging system.
- Politely inquire about the status of your order and ask for an update.
- Provide your order number and tracking information.
Open a Dispute:
- If the seller doesn't respond or the item still hasn't arrived, open a dispute.
- Go to your order details and click on the "Open Dispute" button.
- Select the reason for the dispute (e.g., "Item not received").
Provide Evidence:
- Gather and provide evidence to support your claim.
- This may include screenshots of the tracking information, communication with the seller, and any other relevant documentation.
- Be as detailed as possible in your explanation.
Negotiate with the Seller:
- The seller will have a chance to respond to your dispute and may offer a solution (e.g., reshipping the item or offering a refund).
- Negotiate with the seller, but keep in mind that you're aiming for a resolution that satisfies you.
Escalate the Dispute (if necessary):
- If you can't agree with the seller's solution, escalate the dispute to Aliexpress.
- Aliexpress will step in to mediate the dispute and make a final decision based on the evidence provided.
- Aliexpress's decision is usually final.
Receive Your Refund (if approved):
- If Aliexpress rules in your favor, you will receive a refund.
- The refund will be credited to your original payment method.
- The timeframe for the refund depends on your payment method.